Terms of Service

1. About Us

Kayra Jewells is a premium jewellery brand based in Surat, Gujarat, India. We specialize in elegant diamond jewellery crafted with precision, quality, and modern luxury.

Our collection includes:

• starDiamond rings
• starEarrings
• starNecklaces
• starBracelets and bangles
• starWedding and engagement jewellery
• starCustomized jewellery designs

We work with both natural and lab-grown diamonds to offer timeless jewellery pieces designed for every special occasion.

2. Nature of Our Business

Kayra Jewells operates as a made-to-order and customized jewellery business. We provide:

• Natural and lab-grown diamond jewellery options.
• Certified and non-certified diamond options.
• Personalized and unique custom jewellery designs.
• Jewellery for gifting, weddings, fashion, and daily luxury wear.

Each jewellery piece is crafted carefully with attention to quality, detailing, and customer preferences.

3. Order Process

Most of our premium jewellery is created after direct customer order confirmation. Orders may be placed through:

• language Official Website
• chat_bubble WhatsApp Channels
• mail Email Communication
• group Direct Consultation

For better clarity and personalized service, important discussions regarding pricing, customization, and timelines may happen through direct communication channels.

4. Payment Terms

To start processing and crafting your order, we require a deposit:

Additional payment terms:

• All prices are inclusive of applicable taxes unless stated otherwise.
• Payments can be made through secure and verified payment methods such as UPI, bank transfer, or online payment gateways.
• Orders may be delayed or canceled if payment remains incomplete or unverified.
• Customized jewellery orders may include non-refundable advance amounts once production begins.

All transactions are governed under the jurisdiction of Surat, Gujarat, India.

5. Shipping & Delivery

We offer premium shipping services across India and selected international locations through trusted courier and logistics partners.

Important Shipping Information:

• local_shippingShipping timelines are estimates and may vary depending on customization and location.
• local_shippingCustomers are responsible for providing accurate shipping details.
• local_shippingTracking details will be shared once the order is successfully dispatched.
• local_shippingInternational orders may be subject to customs duties or local taxes, which must be paid by the customer.
• local_shippingDelivery timelines may be affected due to international situations, geopolitical conflicts, customs delays, transport restrictions, or disruptions in logistics services.
• local_shippingKayra Jewells and its shipping partners shall not be held responsible for delivery delays caused by circumstances beyond our control, including disruptions related to Middle East conflicts, international transit issues, airline cargo restrictions, war situations, or government regulations.

In such geopolitical or delay situations, customers are requested to allow additional time for shipping and delivery updates.

6. Return & Exchange Policy

Customer satisfaction is important to us. However, due to the personalized nature of custom jewellery, returns and exchanges are limited.

Return Conditions:

• Return requests must be submitted within 7 days of receiving the product.
• Products must be unused, unworn, and returned with original packaging, tags, certificates, and invoice.
• Returned items will undergo quality inspection before approval.

Returns may not be accepted if:

• The jewellery shows signs of wear or damage.
• The product has been altered or resized by a third party.
• The item was customized, engraved, or specially made.

Return shipping charges may apply unless the return is due to our error.

7. Refund Policy

Refunds are processed only in approved situations, including:

• Incorrect or damaged products received.
• Order cancellation approved before production/shipping.
• Inability to fulfill the order from our side.

Approved refunds will be processed to the original payment method within 7 to 14 business days to reflect in your account.

Customized or personalized jewellery orders are generally non-refundable once production has started.

8. Product Information & Quality

We aim to provide accurate and transparent product details, including:

verifiedDiamond specifications
verifiedMetal information
verifiedJewellery dimensions & sizing
verifiedCertifications

Since most of our fine jewellery is handcrafted, slight variations in weight, finish, or appearance may occur. Such minor differences are natural, are expected signatures of artisanal craftsmanship, and are not considered manufacturing defects.

9. Intellectual Property Rights

All content displayed on the Kayra Jewells website and social media platforms — including logos, product images, custom designs, graphics, videos, code, and text — are the exclusive intellectual property of Kayra Jewells.

Unauthorized copying, reproduction, distribution, or commercial use of our intellectual property is strictly prohibited.

10. Customer Responsibilities

By using our services, you agree:

• To provide accurate, current, and complete personal and payment information.
• Not to misuse our website, services, or communication channels.
• Not to copy, redistribute, or commercially exploit product designs or website content.
• To comply with all applicable local, national, and international laws while using our platform.

Any fraudulent, suspicious, or harmful activity may result in immediate cancellation of orders, account termination, or appropriate legal action.

11. Limitation of Liability

Kayra Jewells shall not be held responsible or liable for:

• Delays, loss, or damage caused by third-party courier and logistics services.
• Minor handcrafted variations in jewellery weights, stone colors, or details.
• Financial or physical losses arising from incorrect customer-provided shipping or customization information.
• Temporary website interruptions, server downtime, or minor technical issues.

Our total liability in any transaction or dispute is limited to the exact amount paid by the customer for the purchased product.

12. Legal Jurisdiction

All purchases, transactions, website interactions, and disputes related to Kayra Jewells are governed by the laws of India.

Any legal matters or proceedings shall fall exclusively under the jurisdiction of the courts located in Surat, Gujarat.

13. Updates to Terms & Conditions

We reserve the complete right to update, modify, or replace these Terms & Conditions at any time without prior notice.

The latest updated version will always be available on our website. Continued use of our website or services after updates have been published signifies your complete acceptance of the revised terms.