Refund & Return Policy

1. Return Eligibility

We offer a premium 30-day return policy, which means you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must satisfy all of the following conditions:

• verifiedBe completely unused, unworn, and in its original pristine condition.
• verifiedInclude all original designer tags, authenticity certificates, and packaging boxes.
• verifiedBe returned accompanied by the proof of purchase or order confirmation email.

Items that do not meet these strict conditions may not qualify for a return or refund.

2. How to Request a Return

To initiate a return request, please contact our support team at:

• Returns sent back to us without prior support team approval will not be accepted.
• Customers must securely pack the product to prevent any damage or wear during transit.

Return Address:Kayra Jewells
Surat, Gujarat, India

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery. If you receive:

Please contact us within 48 hours of delivery with clear photos and order details so we can review the issue and provide a suitable solution as quickly as possible.

4. Non-Returnable Items

Certain premium and bespoke products are completely ineligible for return or refund, including:

• cancelCustomized or personalized jewellery designs.
• cancelEngraved or custom-sized made-to-order products.
• cancelGift cards or corporate promotional items.
• cancelFinal sale or specifically discounted archive items.
• cancelItems damaged due to customer misuse, improper handling, or normal wear and tear.

If you are unsure whether your specific product qualifies for return, please feel free to contact our support team before placing your request.

5. Exchange Policy

We currently do not offer direct product exchanges.

If you wish to replace a received item with a different design, size, or color, please follow these steps:

1. 1Return the original eligible product following our standard return request process.
2. 2Place a new order separately on our website once the return has been approved and processed.

This process helps us process requests faster and maintain correct product availability metrics.

6. European Union Customers

For orders shipped to countries within the European Union, customers have the legal right to cancel or return their order within 14 days of receiving the product, without providing a reason.

To qualify under this cooling-off period:

• The product must remain completely unused and in its original pristine condition.
• Original designer packaging, tags, certificates, and proof of purchase must be included in the shipment.

7. Refund Process

Once we receive, inspect, and evaluate your returned item at our boutique, we will notify you regarding the approval or rejection status of your refund.

If more than 15 business days have passed since your return refund approval, please contact our financial desk at: support@kayrajewells.com.

8. Shipping Charges

• local_shippingOriginal shipping charges are non-refundable unless the return is due to our shipping error or product defect.
• local_post_officeReturn shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

9. Cancellation Policy

• check_circleOrders may only be canceled before they have been processed or scheduled for production/shipping.
• infoOnce an order has been shipped or production has commenced, it cannot be canceled and must follow the return procedure after delivery.